Field Agents

Ciblex, the best express link between you and your field agents

Unique expertise for express delivery to Field agents

Express distribution solutions that match the urgency of the service calls your technicians need to make: 

• Next-day express delivery directly to their hotel or the customer’s site, at night with H Night or first thing in the morning with H8, H9, or H10, or even before noon with H12

• Parts made available very early in the morning at C Dispo sites selected and managed by Ciblex

• Easy quick solutions for reverse logistics with secure digitised “multi-site return”: Express Return, Express Swap. Reverse solutions are also available at the C Dispo sites.

• Secure flows in both directions

• A research department to help you design and implement your special projects

• Information sent directly to your recipients by email or SMS: delivery confirmation or alerts on any delivery problems

• Outbound and return shipment tracking in real time directly accessible on your Ciblex My Web

• Proactive management of unforeseen events with two alerts:
  • Pro Mail: at 8:30 am by email or Electronic Data Interchange (EDI) about any problems that happen overnight
  • Direct Anomaly: during shipping about any unforeseen delivery problems.

What Ciblex can offer you

• Optimisation of travel expenses for your technicians
• Streamlining for your technicians rounds
• Reduction of stock
• Control of your physical flow and information OUTBOUND and RETURN
• Decreased onsite service periods
• Guaranteed customer satisfaction, which builds brand loyalty

What Ciblex can offer your Customer

• A flexible delivery solution adapted to their needs
• Simplified and optimised work organisation
• An easy and secure solution for managing and delivering return parcels.