Our information services

The Ciblex targeted and customised information services to monitor your flow, the accuracy of your deliveries and to be proactive with your consignees.

Ciblex My Web, a secure and customised space on www.ciblex.fr to:

• Track your shipments and interventions using your own references or Ciblex AWB's
• Order and track your occasional pick-ups
• Follow up what’s new with Ciblex: network updates, new services
• Download Ciblex documents to simplify your shipments
• Re-program your shipment details in the event of unexpected delivery issue.

Pro Mail, at 8:30 by email, Ciblex send you 3 information levels for a proactive management of unforeseen events:

• Disturbances on the domestic network - weather conditions, traffic problems, etc - (Option 1)
• Customised information on parcels on hold (Option 2)
• Balance between your EDI transmission and parcels received in our network (Option 3)

Direct Anomaly, in real time by email, in case of deliveries issues, Ciblex send you:

• An information on delivery problems:site access, consignee absent or if a consignee refuses a delivery.
• A link to rechedule the delivery : you advice us on revised instructions in just one click. Instantly, Ciblex receives and processes this new information and ensures the delivery according to your instructions.

C Direct, by EDI a customised information during your shipments:

This is Electronic Data Interchange on the status of your parcels using your reference or Ciblex AWB. With this exchange you can track your shipments in your own information system.