e-Commerce

Ciblex, the connection to your customers

Monitored express delivery services tailored to your customers’ needs

• Deliveries to your customers the next day morning in PUDO's
• Each customer is notified by email or SMS when their parcel has arrived at the PUDO site. After 3 days, If your customer does not comes to the site, we will notified him by email or SMS .
• Simple and quick management of your returns
  • Express Return for erroneous orders
  • Swap for your after-sales service
• A large range of Web services
  • Geomarketing application
  • Plan to access to the closer PUDO site
  • Express track ans trace
• "Outbound" and "return" tracking of deliveries in real time on Ciblex My Web with you reference
• Proactive management of unforeseen events:
  • Pro Mail, at 8:30 am about any incidents that occured during the night
  • Direct Anomaly, all along the shipping process

What Ciblex expertise will offer you

• A network of drop-off locations near your customers; 91% of the french population is within 15 minutes of a PUDO
• Optimised inventory management
• Control of "outbound" and "return" physical flows and information, from order to delivery
• Guaranteed customer satisfaction, which generates brand loyalty.

Ciblex expertise will offer to your customers

• Flexibility to collect their orders near their homes or workplaces
• Simplicity: they can drop parcels to be returned at the site of their choice
• Security: each customer’s identity is verified and they sign when they collect their parcel.